Terms & Conditions
(For Group Classes T's & C's only, please refer to: Click Here.)
(For Prenatal Pilates Courses T's & C's only, please refer to: Click Here.)
Please do not use Pilates Guru (PG) website or services if you disagree with any part of these Terms and Conditions.
The following Terms and Conditions have been prepared to help you make the most of
Please take a few moments to read them thoroughly.
We reserve the right to change our terms and conditions and therefore you will be updated should they be updated.
In the Terms and Conditions the following definitions apply:
"Terms and Conditions" means these terms and conditions.
"Terms" means these terms and conditions.
"PG" means PILATES GURU.
"Studio" means PILATES GURU, Stephens Room, Pioneering Care Partnership (PCP), Carers Way, Newton Aycliffe, DL5 4SF.
"Client" means any person that has completed and submitted the PAR Q - Health questionnaire, issued by PG.
"Website" means www.pilatesguru.co.uk or any subdomain thereof.
"Site" means www.pilatesguru.co.uk or any subdomain thereof.
"Site Information" means the information contained in the pages of the Site.
References in the Terms and Conditions to the singular will include the plural and vice versa. References to the masculine gender will include references to the feminine gender. References to the feminine gender will include references to the masculine gender
Governance and Applicability
If you access and use the Site, you accept and agree to be bound by and comply with these Terms. If you do not accept the Terms, do not use the Site.
The Terms and Conditions will be governed by the laws of England and subject to the exclusive jurisdiction of the English courts.
All products and services of PG and its subsidiaries and affiliates are subject to the terms and conditions of the applicable agreements governing their use.
The Terms are to be read by you together with any terms, conditions or disclaimers provided in the pages of the Site. In the event of any conflict, the terms provided in the pages of the Site will govern.
The information, material and content provided in the Site Information may be changed at any time without notice. Changes may be made to the Terms at any time without notice by updating this posting. You agree to review the Terms regularly and your continued access or use of the Site will mean that you agree to any changes
Members are required to follow the instructions of PG instructors at all times.
Students are required to wear a form of dress appropriate to the practice of Pilates. PG recommend that clients wear leggings or shorts and a T-shirt or sports top. No zips or buttons to be worn that may scratch or tear the equipment. Students should attend sessions barefoot or, if preferred, with socks.
Studio Opening Times
Session times at the Studio may vary from time to time, including cancellations of individual classes. Session times will be published by the Studio and will be available either at the studio or on the Website. We reserve the right to make alterations to the classes, instructors and/or equipment.
Out of consideration for the instructor and other students, please aim to arrive on time for the class start time.
Payment for Products & Services
All payments will be processed in Pounds Sterling at the time of payment. PG is not responsible for any fees, charges, exchange rates or additional charges levied by individual financial institutions or companies.
Details of session prices and gift certificate prices are available directly from PG, via email or direct in person.
Payments for sessions and gift certificates in any amount are non-refundable unless otherwise stated in these Terms and Conditions.
Refund / Cancellation Policy – For Class Cancellations by Pilates Guru
Clients will be notified in advance, when possible, of any class cancellations and credited accordingly.
You can reschedule sessions, but you must modify your online booking or give PG 24 hours’ notice. Failure to reschedule a session within 24 hours of its start time may result in you being charged for the session or losing your Class Pass. You can reschedule sessions via your PG online booking account (www.pilatesguru.co.uk) or by telephoning/texting/emailing/Facebook Messaging Pilates Guru.
If you have not already paid for the session, you will be charged at the next session or invoiced.
No further sessions will be conducted until the outstanding payment is received. Additionally, reserved time slots may be lost if payment is not made in a timely manner.
Class Bookings & Rescheduling
Payment for all classes must be received prior to or on the scheduled class date. Once payment has been taken there are no refunds or credits for missed sessions.
Any ‘no-shows’ will be charged or lose their purchased class pass (If payment has not been received prior, an invoice will be generated or you can pay for 2 classes the following week/class)
Once you book your class, class cancellation is not possible, only the reschedule of a class or private session. As class numbers are limited, once you book your place it is reserved and no longer available to others.
You may reschedule as to another slot either in the same week or another week, providing there is more than 24 hours before your class start time. This can be done via the booking platform.
If a change in your circumstances are completely out of your control, and you’re unable to make your booked session with less than 24 hours until the start time – you may reschedule your class to another class in the SAME week only – this must be actioned by contacting Pilates Guru… The online booking system will not allow you to action this.
Pilates Guru has a 24hr reschedule policy on ALL sessions. If you miss a session without notice you will be charged for the session or lose your class pass. It is the responsibility of the student to use all sessions on a pass within the expiry date; all sessions are subject to availability.
A class pass (or part thereof) is NOT transferable to payment passes for private sessions.
Class Passes are subject to their valid-to dates. Passes can only be extended beyond their expiry date if the instructor cancels sessions or in exceptional student circumstances, discussed on a 1-2-1 basis.
Health, Fitness, Safety and Hygiene
Clients are required to complete the enrolment form which contains specific health history questions. It is the Client's responsibility to ensure that he is capable of undergoing a routine of exercises provided by any programme that he follows or session which he attends. Clients accept the risk of injury from performing exercises and are advised to consult their doctor prior to beginning any session.
Advice provided by instructors at PG at no time constitutes medical advice in substitute for advice provided by a medical professional.
Students are advised not to undertake physical activities without first seeking medical advice if they have concerns over their physical condition. PG reserves the right to refuse access to any Student if, in PG absolute discretion, it considers that the health of the individual concerned may be endangered by the use of its facilities.
Participants must inform PG of any changes in their health and fitness, including pregnancy, injuries or medical conditions, before undertaking any activities at the Studio. The Studio must be informed of any such changes after the initial health questionnaire is complete.
Communication & Materials
Any marketing, educational or other materials of this nature whatsoever produced by Pilates Guru in connection with the Studio and which are made available to Students at the Studio, will at all times remain the property of Pilates guru and will be subject to Pilates Guru copyright.
Pilates Guru will generally communicate with Students via email, telephone and the Pilates Guru Facebook page. By providing an email address the Student consents to receiving email communications including notices pursuant to the Terms and Conditions. The Student also accepts the risk that email may not be a secure and confidential means of communication. Pilates Guru will not be liable for any loss or damage suffered as a result of communicating with a Student by email.
Any unprotected email communication over the internet is, as with communication via any other medium (e.g. mobile phones, Facebook) not confidential, subject to possible interception or loss, and is also subject to possible alteration.
Collection of Information
I may collect personal identification information from users in a variety of ways, including, but not limited to, when users visit my site, fill out a form, and in connection with other activities, services, features or resources I make available on our Site. I will collect personal identification information from users only if they voluntarily submit such information to me.
The Site may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the Site, and understanding how visitors use the Site. Cookies can also help customise the Site for visitors. Personal information cannot be collected via cookies and other tracking technology, however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.
Distribution of Information
I may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. I may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorised transactions; or, (3) investigating fraud which has already taken place. The information is not provided to these organisations for marketing purposes.
Limitation of Liability
PG cannot be held responsible for any particular session, instructor and/or item of Pilates equipment not being available for whatever reason. PG reserves the right to make alterations to the sessions, instructors and/or equipment, as well as to those ancillary facilities provided to Students, without notice and in its absolute discretion and PG will not be liable for any loss occasioned by such alterations except insofar as such loss is by law incapable of exclusion.
Advice provided by Instructor at no time constitutes medical advice in substitute for advice provided by a medical professional.
PG accepts no liability for injury to Students on the Studio premises or outside the Studio except insofar as such loss, damage or injury is by law incapable of exclusion.
In consideration of their participation in the activities and programmes of PG and the use of facilities and equipment owned and/or under the control of PG, the Client hereby waives and releases PG and its instructors from any and all responsibility or liability for injuries or damages resulting from their participation in any of the activities facilitated by PG or use of the Studio's equipment or facilities save in respect of death or personal injury caused by the negligent act or omission of PG.
Personal belongings are brought onto the studio premises at the clients own risk and PG does not accept liability for any loss or damage whatsoever to such items.
Internet & Email
Any unprotected email communication over the internet is, as with communication via any other medium (e.g. mobile phones, Facebook), not confidential, subject to possible interception or loss, and is also subject to possible alteration.
No endorsement or approval of any third parties or their advice, opinions, information, products or services is expressed or implied by any Information.
Links from or to web sites outside the Site are meant for convenience only. PG does not review, endorse, approve or control, and is not responsible for any sites linked from or to the Site, the content of those sites, the third parties named therein, or their products and services. Following links to any other site is at your sole risk and PG will not be responsible or liable for any damages in connection with following links. Links to downloadable software sites are for convenience only PG is not responsible or liable for any difficulties or consequences associated with downloading the software. Use of any downloaded software is governed by the terms of the license agreement, if any, which accompanies or is provided with the software.